Frequently asked questions
Orders and production
What happens between checkout and shipment.
What does “made to order” mean?
Instead of producing large quantities in advance, we begin making your item after you place your order. This small-batch approach helps us reduce overproduction and waste while giving each order the attention it deserves.
How long will it take to make my order?
Please allow 7–14 business days for production before shipping. Business days do not include weekends or holidays. During launches or especially busy periods, we will share any updated timing on the product page or with affected customers.
Does the 7–14 business day window include shipping?
No. That window is the time needed to prepare, print or embroider, inspect, and pack your order. Delivery time begins after the parcel leaves us.
Where is Keep North apparel finished?
Our made-to-order apparel is printed or embroidered in Canada. Product details on each listing explain the materials, decoration method, and fit for that item.
Can I change or cancel my order?
Contact us as soon as possible. Because production may begin shortly after an order is placed, changes and cancellations cannot be guaranteed once your order is in progress.
Shipping + Delivery
How much does shipping cost?
All orders shipped across Canada are a flat rate of $12 CAD.
Orders over $150 (before tax) will ship for free
How long will delivery take?
Delivery time depends on the shipping method and destination selected at checkout. Remember to add the 7–14 business day production window before estimating when your order will arrive.
Will I receive tracking?
If tracking is included with your selected shipping method, the details will be sent once your order ships. Tracking can take a little time to update after the label is created.
My tracking has stopped updating. What should I do?
Start by checking the carrier’s latest tracking details. If the parcel is overdue or appears stuck, contact us with your order number so we can help you review the next step.
Sizing and product details
How do I choose the right size?
Use the size chart and fit notes on the product page rather than relying only on the size you usually buy. If you are between sizes, compare the listed measurements with a similar item you already own.
Will the colour look exactly like it does on my screen?
We do our best to represent each colour accurately, but lighting, photography, mockups, and individual screen settings can affect how a garment appears. The item you receive may look slightly lighter, darker, or different in tone.
Returns and support
What is your return policy?
Items that are made to order are not eligible for return unless it is an erorr on our end. We DO NOT accept returns for wrong sizing (selected by the customer since there is size charts) or buyers remorse.
If there is an issue with your order feel free to contact us
What if my order arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos of the item and packaging. We will review the details and help make it right.
How do I contact Keep North about an order?
Use the contact form or customer-service email listed on the website. Include your order number so we can find your purchase and help you faster.